Aceplay app | Your Data Protection is Our Priority

Privacy Policy Introduction & Scope

Welcome to the aceplay app Privacy Policy page. This document explains in detail how we collect, process, store, and protect your personal information as an aceplay app platform user in Malaysia. By registering and using our services, you agree to the terms set out in this policy.

Aceplay app is an online entertainment platform offering a wide range of gaming experiences, including slots, sports, and live betting. We understand that your trust is our most valuable asset, and we are committed to ensuring every aspect of your privacy is handled with the utmost responsibility.

This Privacy Policy applies to all registered users, website visitors, and aceplay app mobile app users. If you have any questions regarding this policy, our support team is ready to assist you.

Information We Collect

We collect the information needed to provide you with a safe, fair, and enjoyable gaming experience. The types of information collected include:

• Identity Information: Full name, date of birth, identification card number, and identity verification documents (KYC) required for the account verification process.
• Contact Information: Email address, phone number, and residential address provided during registration.
• Financial Information: Bank account details or digital wallet information used for deposits and withdrawals. We do not store credit card numbers directly.
• Usage Data: Game activity records, transaction history, login times, and session information that help us verify your account.
• Technical Information: IP address, device type, operating system, and browser version you use to access our platform.

All of this information is collected on the basis of service necessity, legal obligations, and user experience improvement. We do not collect any information that is irrelevant or beyond the operational needs of the platform.

How We Use Your Data

The data we collect is used exclusively for purposes related to aceplay app operations and enhancing your experience. Primary uses include:

• Verify your identity and meet KYC requirements set by the authorities.
• Process deposits and withdrawals securely and accurately.
• Detect and prevent any fraudulent activity or suspicious account usage.
• Send important notifications related to your account, promotions, and service updates.
• Provide effective customer support whenever you need assistance.
• Analyse usage patterns to improve platform features and the overall experience.
• Fulfil reporting obligations to the relevant regulatory authorities.

We do not use your data for any marketing purposes without your explicit consent. If you wish to stop receiving marketing communications, you can update your notification preferences at any time through your account settings.

Information Sharing with Third Parties

Aceplay app does not sell or commercialize your personal data. However, in certain situations, we may need to share your information with trusted parties:

• Payment Provider: Transaction information is shared with registered payment processors to facilitate your deposits and withdrawals.
• KYC Provider: Identity verification documents are processed through a third-party integrated KYC platform that complies with international security standards.
• Regulatory Body: We are required to disclose certain information to authorities when mandated by law or court order.
• Technical Partners: Our cloud infrastructure and technical service providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.

Every third party we work with has signed a data protection agreement requiring them to handle your information to the same standard we uphold.

Data Security & Storage

We use a layered security infrastructure to ensure your data is always protected. The technical and operational measures we take include:

• High-level data encryption (AES-256) during storage and transmission.
• Firewalls and intrusion detection systems (IDS) monitored around the clock.
• Regular data backups across geographically separate data centres for disaster recovery.
• Regular security audits by independent auditors to verify the integrity of our systems.
• Two-factor authentication (2FA) for access to internal systems storing user data.

Your personal data will be retained for as long as your account is active or as long as necessary to fulfil legal obligations. After account closure, we will retain records for the minimum period required under Malaysian law before securely deleting the data.

Your Rights as a User

As an aceplay app user, you have full rights over your personal data. We respect these rights and make it easy for you to exercise them:

• Right of Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: If your information is inaccurate or outdated, you can update it through your account profile or by contacting our support team.
• Right to Erasure: You may request the deletion of your account and personal data, subject to legal obligations that require us to retain certain records.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: Upon request, we can provide your data in a machine-readable format for transfer to another platform.

To exercise any of these rights, please contact our support team through the channels provided in the app. We will process your request within 14 business days.

Cookie Usage

The aceplay app website and mobile app use cookies and similar tracking technologies to enhance your experience. The cookies we use fall into several categories:

• Essential Cookies: Required for core website operations including login, game sessions, and security.
• Performance Cookies: Gather statistical information on how users interact with our platform for improvement purposes.
• Functional Cookies: Save your preferences such as language, region, and display settings for ease of use.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect certain functions of our platform.

Privacy Policy Updates

Aceplay app reserves the right to update this Privacy Policy from time to time to reflect changes in legislation, business practices, or data protection improvements. Any significant updates will be communicated to you via email or in-app notification at least 14 days before they take effect.

We encourage you to review this page regularly. Continued use of the aceplay app platform after any changes are published will be considered your acceptance of the updated policy. The latest effective date of this policy is displayed at the bottom of this page.

Data Types & Purpose of Use Summary