Terms and Conditions AcePlay App — Malaysia Platform User Guide

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member") and aceplay app ("Platform", "we", "us"). This document governs your access to and use of all services, games, and features offered through aceplayapp.net and the official aceplay app.

By completing the registration process, making your first deposit, or simply browsing the aceplay app website, you confirm that you have read and fully understood this agreement and agree to comply with it. This acceptance takes effect immediately and continues for as long as you hold an active account.

These terms should be read together with Privacy Policy and Responsible Gaming Policy aceplay app, each of which forms part of the overall agreement between you and our platform.

To use aceplay app's services, you must meet all of the following criteria at the time of registration and throughout your membership:

Aceplay app reserves the right to request proof of age at any time. Accounts suspected of belonging to underage individuals will be suspended immediately pending verification. Any wins accumulated during the suspension period are subject to review and may not be paid out if age verification fails.

One Account Per Individual

Each individual is only permitted to hold one account only at aceplay app. This includes accounts registered using different names, email addresses, phone numbers, or IP addresses. Duplicate accounts will be suspended immediately upon detection, and all associated balances and winnings may be forfeited.

Information Accuracy

All information you provide during registration must be accurate, complete, and up to date. You are responsible for updating your account information should any changes occur. aceplay app is not liable for any delays or processing failures resulting from inaccurate information.

Identity Verification (KYC)

Aceplay app carries out a comprehensive Know Your Customer (KYC) procedure. You may be required to submit identity verification documents including your national ID or passport, proof of current address, and proof of ownership of your payment method. KYC verification is mandatory before your first withdrawal is processed and for higher withdrawal limits.

Payment Methods

Aceplay app accepts deposits via a variety of payment methods suited to Malaysia users, including FPX, local e-wallets, and bank transfers. All available payment methods are displayed on the platform's Deposit page and updated from time to time based on operational requirements.

Withdrawal Processing

Withdrawal requests are processed within 1–24 hours depending on the chosen payment method and account verification status. Withdrawals will only be processed to the same payment method used for the deposit, except in special circumstances requiring approval from the aceplay app management team.

Currency

All transactions on aceplay app are conducted in Malaysian Ringgit (MYR). Registered accounts use MYR as the default platform currency. aceplay app does not bear any currency conversion costs that may be charged by your bank or payment service provider.

Aceplay app offers a range of bonuses and promotions to both new and existing members. Each bonus offer carries specific terms and conditions displayed alongside the offer. The terms in this section set out the general principles applicable to all promotions unless otherwise stated.

Wagering Requirements

All bonuses credited to your account are subject to wagering requirements before the bonus balance can be withdrawn. aceplay app's standard wagering requirements range from 20x to 35x depending on the bonus type. For example, a RM100 bonus with a 30x wagering requirement means you must place a total of RM3,000 in bets before any winnings from that bonus can be withdrawn.

Game Contribution Calculation

Not all games contribute equally to wagering requirements. In general:

• Slots: 100% contribution
• Live Casino (Baccarat, Roulette): 10–20% contribution
• Blackjack: 5% contribution
• Sports Betting: 50% contribution (subject to odds)
• Certain poker games: 0% contribution

The exact contribution percentage for each game is available in the Promotions section of aceplay app.

Bonus Validity Period

All credited bonuses have a validity period as stated in their respective offers. Unused bonuses or unfulfilled wagering requirements within the specified period will expire automatically and the bonus balance will be deducted from the account without compensation.

All games offered on aceplay app are conducted in accordance with their respective game rules as displayed on the platform. This section sets out the general rules that apply to all game types.

Technical Disruptions

In the event of a technical disruption during an active game session, aceplay app will attempt to restore the session to the last state recorded by the server. Where a session cannot be restored, any active bets will be returned to the member's account balance. Outcomes that were settled before the disruption occurred are final.

Software Error

Any winnings resulting from a clearly identifiable software error or bug will not be honoured and will be returned to aceplay app. This includes winnings arising from incorrect odds or payouts due to technical issues. aceplay app will notify affected members within 48 hours.

Final Decisions

The outcome of all games on aceplay app, as recorded by the game server, is final and cannot be disputed unless there is clear evidence of a verifiable system failure. Any dispute must be submitted to the aceplay app support team within 72 hours of the date of the transaction in question.

Aceplay app expects all members to conduct themselves in a fair, honest, and responsible manner. The following activities are strictly prohibited and may result in immediate account suspension or closure:

• Money laundering or any suspicious financial activity.
• Using automated software, bots, or any technical method to gain an unfair advantage.
• Player collusion to defraud the platform.
• Exploiting game vulnerabilities or software errors with clear intent.
• Payment chargeback fraud after a deposit has been processed.
• Using another person's account or allowing someone else to use your account.
• Any form of threat or harassment directed at aceplay app employees.

Aceplay app uses an advanced monitoring system to detect abnormal gameplay patterns. Any account suspected of engaging in prohibited activity will be suspended while an investigation is conducted, without prior notice.

Voluntary Closure

You may close your aceplay app account at any time by contacting our support team. All eligible balances (not subject to unfulfilled wagering requirements) will be refunded via the original payment method within 5 business days. Once the account is closed, your game history will be retained in accordance with legal requirements.

Closure by aceplay app

Aceplay app reserves the right to suspend or close any account without prior notice in the event of a breach of these terms and conditions, fraudulent activity, or a decision to cease operations in a particular region. In cases of closure not caused by member fault, eligible balances will be returned within 10 business days.

Self-Exclusion

Members who opt for self-exclusion on aceplay app will have access to their account blocked for the chosen period. Permanent self-exclusion cannot be reversed. Any balance held at the time self-exclusion is applied may be requested for return through the designated support channel.

To the extent permitted by applicable law, aceplay app is not liable for any indirect, consequential, or special losses arising from your use of our platform, including financial losses from gaming activity, service disruptions, or technical failures beyond our control.

Aceplay app makes no guarantee that the platform will operate without interruption or error at all times. However, we are committed to maintaining a high level of system availability and will work to restore any disruption as quickly as possible.

Aceplay app reserves the right to modify these terms and conditions at any time. Material changes will be communicated to members via registered email or in-platform notification at least 7 days before taking effect. Minor changes such as spelling corrections or language clarifications may be implemented without notice.

Continued use of the aceplay app platform after the effective date of any amendment to the terms constitutes your acceptance of the revised terms. If you disagree with the proposed changes, you have the right to close your account before the amendments take effect.

The most current version of the terms and conditions is always available on this page at aceplayapp.net/terms-conditions. We encourage all members to check this page regularly to stay informed of the current terms.